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FAQ

Account Information

- How do I change my password?

You can change the password on your account at any time! Please click the "Sign In" link at the top of the page. Click on "Forgot your password?" It is a very simple process after that. Just enter your email and we will send you instructions on how to reset your password.

- What is your Privacy Policy?

Please follow the link to view our Privacy Policy.

- How do I join the Pineapple’s mailing list?

Join our email list by entering your email address in the "SUBSCRIBE FOR SPECIAL DEALS" box at the bottom of the website. 

 Merchandise

- Do you carry a specific category/color/size/price, etc.?

There are several ways you can find what you are looking for. 
1) Click on the "I am looking for..." box at the top of the page and enter the criteria you wish to locate on our website.
2) Choose the category from the Main Menu. On the newly opened page, you will see the criteria options, like "Sort by," “Shop by Color," and "Shop by Size." You will then find what you are looking for.

- Do your styles run true to size?

All of our styles run true to size, but please check the Size Chart here or on each product page, which will give you more information about the fit of each item! If you still have questions, please email us at support@pineappleclothing.com or call our Customer Care team at 1-800-561-7008, as they are very familiar with our products and are happy to answer any fit questions you may have.

Discount Coupons

- Do you offer coupons?

To receive coupons, promo codes, and information regarding our special discounts and new sales, please sign up for our mailing list in the "SUBSCRIBE FOR SPECIAL DEALS" box at the bottom of the website. 

 Ordering

- How do I place an order?

When you see an item you love, please specify the quantity, size, and color options you prefer, then click "Add to Cart." After you add an item, you may continue shopping until you are ready to complete your purchase. At any time, you can click on "My Cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking "Place Order." Be sure to look for a confirmation email in your inbox soon afterward.

- When I put something in my Shopping Cart, does it guarantee that I get the merchandise?

You must "Checkout" to guarantee that you get the merchandise. Unfortunately, if another customer buys the remaining stock of your item before you place your order, the item will be reported as unavailable when you go to check out. But don't lose hope! If you still wish to purchase the item, you may contact Customer Care at support@pineappleclothing.com or call 1-800-561-7008.

- Can I see a record of my transactions?

Yes, if you have registered an account with us. All of your past purchases on PineappleClothing.com are safely stored and can be easily accessed by signing in to your account. Here you can check your order history and see all the details regarding past purchases.

- When placing an order, I get an error message stating that there was an authorization failure. What does this mean?

An authorization failure could mean several things. First, please be sure that all billing information is correct. Second, be sure to check your expiration date on your card. Also, please be aware that we accept only Visa, MasterCard, Discover, and American Express for credit card payment. If you still have problems checking out, please call our Customer Care team at 1-800-561-7008 for assistance.

- Can I modify my order?

In an effort to ship your order as quickly as possible, the ability to make edits to your order is not always available. Please contact Customer Care at support@pineappleclothing.com or call 1-800-561-7008 immediately to see if it is possible to make a change to your order.

- Does Pineapple take telephone orders?

Unfortunately, we don’t take telephone orders. Please initiate orders on our website, Facebook, or Instagram pages.

- My order was canceled. What happened?

Orders may be canceled for a variety of reasons, including lack of inventory or system error. Pineapple reserves the right to cancel any order due to an unauthorized, altered, or ineligible use of promotional codes or merchandise. Any questions should be directed to customer service.

- Is all the merchandise that Pineapple sells in stock?
Most of the merchandise that Pineapple sells is in stock, except for some items marked “Preorder” on Product Description. 

Payment

- What forms of payment do you accept online?

We accept American Express, Visa, Discover, and MasterCard. Pineapple does not accept cash, checks, or money orders.

- Do you charge sales tax?

All our prices are inclusive of all taxes

- What should I do if there is a pricing error?

All orders are subject to our approval. We reserve the right to limit quantities. We reserve the right to cancel any order. We are not responsible for typographical errors. Prices and availability are subject to change prior to shipment. Should this occur, you will be notified by email or phone, and given the option of accepting these changes or canceling the order. We can't confirm the price of an item until you order. Despite our best efforts, a small number of the items on our site may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. 

Shipping

- What are your shipping options?

All items will be shipped via USPS First Class or Priority Mail. For more information regarding shipping, please follow the link to view our Shipping Policy.

- When will my order be shipped?

Orders typically take between 24 and 48 hours to be processed. Please allow five to ten (5-10) business days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. 
NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY.

- When will my order be delivered?

Delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification, and order processing. USPS DELIVERIES can take between 3 and 10 business days.

- Do you ship to addresses outside the United States?

We do ship internationally. If our shipping charge does not cover the cost to ship your package, we will invoice you the difference for shipping. If the difference is not paid within 48 hours, we will refund your order.

- Do you ship to PO boxes or Military APO/FPO addresses?

We are unable to ship our products to U.S. Military APO/FPO/DPO and PO Box addresses. 

- Will I receive an e-mail confirmation when my order is placed/shipped?

Yes. After you complete your transaction on Pineapple, you will receive an order confirmation.

- How do I track my order?

Log into your account by clicking on "Sign In" and selecting "Order Status." 

- What should I do if there is a shipping error?

SHIPPING INFORMATION CAN BE UPDATED OR CHANGED WITHIN 24 HOURS AFTER THE ORDER HAS BEEN COMPLETED.  

Returns & Exchanges

- What is Pineapple’s Return and Exchange Policy?

CLICK HERE to view our entire Return and Exchange Policy. 
 

Technical

- Is it secure to enter my credit card information online?

Yes, please see our Privacy Policy.

- I'm having problems with the website. What do I do?

Please email us at support@pineappleclothing.com, and we'll see if we can fix the problem as soon as possible. 

Contact Pineapple

- What if I have a question?

You mean we didn't answer everything here? We will do our best to answer any questions you may have. You may e-mail us at support@pineappleclothing.com or call us at 1-800-561-7008. We aim to respond to e-mails within one business day.