Should you notice a shipping error, you must notify customer service within 24 hours of shipment delivery at email@example.com.
Orders can be canceled if a cancellation request is submitted within 24 hours of the purchase time. Any cancellation request submitted over 24 hours from when an order is placed is going to be denied.
Returns and Exchanges Procedures:
In a case of shortage or incorrect/defective merchandise, or if you need a different size, claims must be made within three (3) days after the receiving date. Damaged shipments must be reported to the USPS driver.
Customers must obtain a prior Return or Exchange Authorization. In no cases will we accept a return or exchange without prior authorization. Please email your requests at firstname.lastname@example.org
Please submit a photo of the damages via email to email@example.com so that we can assist with the claim.
An authorized return must be carefully packed and shipped to Pineapple within 3 days of when the Return Authorization number is generated and given. After an authorized return is shipped to Pineapple, the tracking number should be emailed to firstname.lastname@example.org indicating the order number on the subject line. If the email with the tracking number is not sent and an authorized return is not received within 10 day period of when the Return Authorization number is given, the return will not be accepted and a refund will not be issued.
Returns will be processed within fourteen (14) business days from the date of package arrival. Please allow two to four (2-4) weeks for processing and shipping exchanges.
Returns and exchanges must be in original condition and accompanied by all original packaging and invoices. Qualified returns and exchanges are subject to a fifteen percent (15%) restocking fee. Pineapple will not accept items returned with obvious signs of wear. We cannot accommodate damages after wear.
Please be sure to include your order ID and your name on the outside of your return package. The order ID can be found on the top of the invoice. Pack your merchandise with care. We strongly recommend that you insure your return and keep the record of the tracking number in case your package is lost or delivered to the wrong address. Pineapple cannot take responsibility for items lost in transit, wrongfully delivered or damaged due to improper packaging.
FOR RETURNS AND EXCHANGES: CIRCLE THE ITEM(S) BEING RETURNED ON THE INVOICE. INCLUDE THE REASON—I.E., FIT, DAMAGE, ETC.—AND INCLUDE THIS INVOICE IN THE SHIPMENT.
The following items are NON-RETURNABLE: Zulily, HauteLook, RueLaLa, Gilt, and Boutique Purchases. (They have their own return/exchange policies.)
We do not accept returns from resellers.
WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS.
All Sales Final on Customized Items.
We do not accept C.O.D. deliveries for returns, exchanges or delivery of any sort.
We do not make exceptions to this return policy.
All Pineapple's garments are made to order, so we thank you for your understanding of our return and exchange policy.
Please note: the perception of colors may vary from display to display. Therefore, colors of the final product may be a slightly different than image colors.
Send Returns to:
Pineapple Group USA, Inc., 3300 N.E.192nd Street, Suite 1513, Aventura, FL 33180.
We look forward to earning your repeat business!