EASY 14 DAYS RETURNS AND EXCHANGES!
All you need to do is:
- GET AN AUTHORIZATION NUMBER
To get an authorization number, please email us at firstname.lastname@example.org with your order number and the reason for the return or exchange within three (3) calendar days after order delivery.
- SEND THE GARMENT BACK
After receiving an authorization number, please include the returnable/exchangeable garment and an authorization number with the package and send it postmarked within fourteen (14) calendar days to:
Pineapple Clothing, 3300 N.E.192nd Street, Suite 1513, Aventura, FL 33180
- WAIT FOR THE REFUND/EXCHANGE
Please allow us fifteen (15) business days after package delivery to process the refund or exchange.
To be qualified for an exchange or return item(s) should be:
- Absolutely brand new condition.
- Have no signs of wear, damages, stains, ripped seams, wholes, fabric deformation, etc.
- Have all original tags and labels on.
Please be advised, that all returned items will go through our internal quality control checkup. In case the garment does not meet the requirements above, it will be shipped back to the customer. (and the refund will not be issued/exchange will not be processed.)
- The perception of colors may vary from display to display. Therefore, colors of the final product may be slightly different than the image colors.
- Orders can be canceled if a cancellation request is submitted within 24 hours of the purchase time. Any cancellation request submitted over 24 hours from when an order is placed is going to be denied.
- Any exchange or return request submitted over three (3) calendar days after order delivery is going to be denied.
- Garments that were worn and/or damaged/stained, garments with no original tags are not returnable or exchangeable.
- Exchanges for garments returned without an authorization number will not be processed. Refunds for garments returned without an authorization number will not be issued, so make sure you get an authorization number first.
- An authorization number is valid 14 calendar days after issued.
- Refunds for garments sent later than 14 calendar days after receiving an authorization number will not be issued, so make sure you shipped the returnable item on time and you have a tracking number to confirm that.
- Items with an authorization number that were sent to us on time (within 14 calendar days) are subject to a 20% restocking fee.
- The following items are NON-RETURNABLE: Zulily, HauteLook, RueLaLa, Gilt, and Boutique Purchases. (They have their own return/exchange policies.)
- We do not accept returns from resellers.
- WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS.
- Plus Sizes (2XL, 3XL, 4XL) and all customized garments are not returnable or exchangeable.
- Shipping charges are not refundable.